Shipping Policy

Thanks for visiting and shopping at our store.
Check here if your zone is free of custom duties or taxes

All the boxes we use on our deliveries are recycled/reused or USC certified ♼

The following are the terms and conditions that constitute our Shipping Policy:

 

  • All orders are processed within 3-4 business days.
  • Orders are not shipped and delivered on weekends and holidays.
  • If we have a large number of orders, shipments may be delayed for a few days.
  • Please wait for shipments in transit. If there is a significant delay in shipping, we will contact you by email.


Shipping and delivery fees

Your shipping charges will be calculated and displayed at checkout.
Delivery in remote areas that have a higher cost at checkout will be handled by email, to be forwarded to another carrier. Tracking number sent by email.
Shipping is free for orders over €150

 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

Customs, Duties and Taxes

Chapada Eco Cork is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged Goods and Product Returns

If your order arrives damaged, please email us at chapadaecocork@gmail.com with photos and a description of the damage. Chapada Eco Cork is not liable for any packages lost in transit.

Our Return & Refund Policy provides detailed information about options and procedures for returning your order