Returns

Damaged Products

If there is a damaged or faulty item we kindly ask for you to provide us with photographic proof, which you can send it here or to our email at chapadaecocork@gmail.com.

Please note that cork is an irregular material and do not accept returns due to color diferences or the natural rustic cracks in the products.

Exchanges

We accept returns and/or exchanges within 15 days after receiving the products.

Once the returned item is received on our premises we will process the credit on your next order which will be valid for a maximum of 6 months, with no extending over that period of time.

The value of the purchase must exceed the value of the credit and the customer is responsible to pay and arrange for the shipping of those items.

Our address is:

Rua 25 Abril, 7, Aldeia do Futuro

7570-165 Grandola, Setúbal, Portugal