Terms of service
1. Identification and scope
The website chapadaecocork.com and the ChapadaEcoCork shop are operated by Corticeira A. Chapada, Lda., corporate tax number (NIPC) PT502376759, with its registered office at Rua 25 de Abril, 7, Aldeia do Futuro, 7570-165 Grândola, Portugal, commercial registration CRC no. 123.
Contact: info@chapadaecocork.com
These terms govern use of the website and purchases made in the online shop. By placing an order, the customer confirms that they have read and accepted these terms and the applicable privacy, return and shipping policies.
2. Products
The shop aims to provide accurate descriptions, dimensions and images. Cork is a natural material, so variations in colour, texture, porosity, pattern and tone may occur. These natural variations make each piece individual and do not, by themselves, constitute a defect or lack of conformity.
Images may show slight colour differences due to the screen or lighting used.
3. Orders and formation of the contract
The customer is responsible for checking products, quantities, billing details, delivery address and contact details before completing the order.
Automatic receipt of an order does not necessarily constitute final acceptance. The contract is considered concluded when the order is accepted or processing begins, without prejudice to the consumer’s statutory rights. If the order cannot be accepted or fulfilled, the customer will be informed and any amounts paid will be refunded.
4. Prices and taxes
Prices displayed to consumers include VAT at the applicable statutory rate, unless clearly stated otherwise where permitted by law. Shipping costs and other applicable charges are displayed before the order is completed.
For destinations subject to import procedures, customs duties, taxes and local charges not included in shipping costs may be due. The Shipping Policy explains the treatment of shipments within the EU, to Great Britain, Northern Ireland and territories with special arrangements. Amounts collected by the shop and applicable conditions are communicated before payment.
5. Payment
Payment is made using the methods offered at checkout. The order will be processed only after payment confirmation, unless the customer is informed otherwise.
6. Preparation, shipping and delivery
For items available to buy directly, services, shipping costs and estimated transit times are shown at checkout. For pieces marked “Shipping quote required”, shipping and the total are emailed for approval before the payment link is sent. In-stock small-batch products are prepared in 5–7 business days after payment is confirmed. For small-batch products not in stock, production takes 3–5 weeks after payment is confirmed. For one-of-a-kind pieces with quoted shipping, the preparation time is agreed individually before payment; made-to-order or personalised work follows the time stated or agreed before payment. Transit time starts on dispatch and is an estimate, without limiting statutory delivery rights. See the Shipping Policy for details.
7. Cancellations, returns and withdrawal
To request a change or cancellation, contact me as soon as possible with the order number. I will check whether I can still do so before dispatch, depending on preparation progress; requests concerning personalised work already started are assessed individually. After dispatch, I cannot change the contents of the shipment. Applicable statutory rights and the conditions in the Return and Refund Policy continue to apply.
Consumers generally have 14 days to exercise the right of withdrawal for a distance purchase, under the conditions described in the Return and Refund Policy and applicable legislation.
8. Statutory guarantee and lack of conformity
Products sold to consumers benefit from the applicable statutory guarantee of conformity. For goods covered by Portuguese Decree-Law no. 84/2021, the seller is liable for lack of conformity that becomes apparent within three years of delivery, without prejudice to other periods and conditions laid down by law.
In the event of lack of conformity, the consumer has the rights provided by law, including repair or replacement, a proportionate price reduction or termination of the contract, under the applicable conditions.
9. Website use and intellectual property
The website’s text, images, trademarks, logos, designs and other content belong to Corticeira A. Chapada, Lda. or are used with permission. They may not be reproduced, distributed or used for commercial purposes without prior permission, except where permitted by law.
The user agrees not to use the website unlawfully, fraudulently or in a way that could harm its security, the shop’s operation or third-party rights.
10. Liability
Nothing in these terms excludes or limits mandatory consumer rights or liability that cannot lawfully be excluded. The company is not responsible for delays or non-performance resulting from unforeseeable events or events beyond its reasonable control, without prejudice to applicable legal obligations.
11. Privacy
Personal data is processed in accordance with the Privacy Policy available in the shop. Requests concerning personal data may be sent to info@chapadaecocork.com.
12. Complaints and alternative dispute resolution
For complaints, contact the shop at info@chapadaecocork.com.
Consumers may use the Electronic Complaints Book:
https://www.livroreclamacoes.pt/Inicio/
They may also contact CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo:
https://www.cniacc.pt/pt/
Naming this body does not constitute a declaration of voluntary participation in arbitration where such participation does not exist or is not legally mandatory.
13. Applicable law
These terms are governed by Portuguese law. Any clause that conflicts with mandatory consumer rights must be considered limited or replaced by the applicable legal provision, without affecting the validity of the remaining clauses.
14. Changes
These terms may be updated to reflect legal, operational or service changes. The version applicable to each order is the version in force on the purchase date.