Payment methods

Payments, taxes and invoicing

Payment methods

Online payments at ChapadaEcoCork are processed through Shopify Payments. The options actually available are always displayed at checkout and may vary according to the country, currency, browser and device used.

The shop may currently offer:

  • Visa, Mastercard, American Express, Maestro and UnionPay cards;
  • Shop Pay;
  • Apple Pay and Google Pay on compatible devices and browsers;
  • Multibanco and other eligible local payment methods, where available for the customer's market.

MB WAY and Multibanco are active in Shopify Payments and are displayed when the order, market and service conditions are eligible.

Bank transfer is available at checkout. Payment details are displayed after you place your order. The order remains pending payment, and I only begin preparing it after confirming receipt of the transfer.

PayPal is not yet available. It will appear at checkout, where applicable, once the account connection is complete.

Card details are processed by the payment providers used by Shopify. ChapadaEcoCork does not receive or store the customer's full card details.

If a payment option does not appear at checkout, it is not available for that order, location, currency or device.

Prices and taxes

Prices displayed to consumers include VAT at the applicable statutory rate. The tax amount may be adjusted according to the customer's country or region and the tax rules applicable to the order's destination.

For sales to consumers within the European Union, the applicable VAT is calculated according to the rules in force, including the One Stop Shop (OSS) scheme where applicable.

For transactions between businesses in different EU countries, reverse charging or another specific tax treatment will only apply where the legal requirements are met and the VAT identification number has been duly validated. To make a business purchase under these conditions, contact me before completing the order.

For orders shipped outside the European Union, VAT treatment depends on the applicable export rules and the destination. The destination country may charge customs duties, import VAT, customs clearance fees or other local charges.

Unless checkout expressly states otherwise, import duties and taxes are not collected by ChapadaEcoCork at the time of purchase and are the recipient's responsibility.

Invoicing

The invoice is issued using the billing details supplied by the customer at checkout. Before completing the order, carefully check the name or company name, address, country and tax identification number.

Once issued, the invoice is sent to the email address associated with the order. I recommend also checking the spam folder.

If you notice an error in the billing details, contact me as soon as possible at info@chapadaecocork.com, stating the order number and the information that needs correcting.

Any change to an invoice already issued will only be made where legally and accounting-wise possible. Depending on the situation, a credit note and a new invoice may be required instead of changing the original document.

For questions about payments, taxes or invoicing, contact:

Chapadaecocork
Email: info@chapadaecocork.com