Shipping and delivery

I prepare and dispatch orders from Portugal. The main points are set out here; full conditions are available in the Shipping Policy.

Preparation and delivery time

In-stock small-batch products are prepared in 5–7 business days after payment is confirmed. For small-batch products not in stock, production takes 3–5 weeks after payment is confirmed. For one-of-a-kind pieces with quoted shipping, the preparation time is agreed individually before payment. For made-to-order or personalised work, production time is stated on the product page or agreed with you before payment.

Transit time starts on dispatch. It is an estimate shown at checkout or in the accepted quote, in addition to preparation time. Saturdays, Sundays and Portuguese public holidays do not count towards preparation. Orders containing items with different preparation times are dispatched when everything is ready, unless separate shipments have been agreed.

Packaging

Whenever possible, I use recycled packaging for shipping. I use recyclable paper and paper tape, without adding plastic to the shipping packaging.

Destinations, services and shipping costs

For items available to buy directly, enter your address at checkout to see available destinations and services, shipping costs and estimated transit time before paying. Costs depend on the applicable zone and shipping conditions. If no option appears for your address or combination of products, contact me to check whether shipping is possible.

Pieces requiring a shipping quote

For bowls, trays and other unique pieces marked “Shipping quote required”, the displayed price is for the piece only. I prepare suitable packaging and calculate shipping before payment.

Use “Request a shipping quote” on the product page and provide your name, email, country, town or city and postal code; the reference is included automatically. You can also email info@chapadaecocork.com. You will receive the piece’s price, shipping cost and total for approval. Once you accept and availability is confirmed, I will send the Shopify payment link. Requesting a quote does not place an order or reserve the piece.

Confirmation and tracking

You will receive an email confirmation after dispatch, with a tracking number and link where the service provides them. The first update may take some time to appear. Operational difficulties, weather, busy periods or customs procedures can affect transit, without limiting your statutory rights.

Taxes and customs

Shipments from Portugal to destinations within the European Union’s customs and VAT territories are generally not subject to customs duties or import VAT on delivery. Sales VAT, where applicable, is shown before payment. Territories with special arrangements may have different rules.

For destinations subject to import procedures, including England, Scotland and Wales, duties, taxes and destination charges may apply. Unless expressly stated otherwise before purchase, shipping is on a DAP basis: these charges are not included in shipping costs and are paid by the recipient. Northern Ireland has separate arrangements for trade in goods with the EU. See the Shipping Policy for details.

Addresses, delays or damage

Check delivery details before paying. If you need to correct an address, change or cancel an order, contact me as soon as possible with the order number. A change may no longer be possible after dispatch.

If an order is delayed, appears lost or arrives damaged, email me. I will follow up with the carrier and explain the applicable remedy. For damage, photographs of the packaging, shipping label and product help establish what happened. I recommend reporting visible damage within the first 48 hours; this request does not limit your statutory rights.

Cancellation, return and refund conditions are set out in the Return and Refund Policy.

Contact

Chapadaecocork
Email: info@chapadaecocork.com